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Notifications

Audio Notifications​

In this section, the user can set Audio Notifications for the Chat conversations

User can select None if you need not need Audio Notification. User can select notification only of Conversations assigned to you or for all Conversations happening.

Email Notifications Section​

In this section, the user can set Email Notifications for the Chat conversations

User can do a multiple selections for the various choices provided which will help the user follow the assigned conversations closely.

  • Send email notifications when a new conversation is created : As and when a new conversation is created, you will recieve an email notification.

  • Send email notifications when a conversation is assigned to me : As and when a conversation is assigned to you by another agent or Admin, you will recieve an email notification.

  • Send email notifications when you are mentioned in a conversation : As and when some agent starts a private chat with you, addressed as "@your mail id", you will recieve an email notification.

  • Send email notifications when a new message is created in an assigned conversation : A conversation has been assigned to you and might have been inactive for a few days. As and when a new message is typed in the conversation window, you will recieve an email notification.

Push Notifications Section​

In this section, the user can set Push Notificaions for the Chat conversations

User can do a multiple selections for the various choices provided which will help the user follow the assigned conversations closely.

  • Send push notifications when a new conversation is created : As and when a new conversation is created, you will recieve a notification.

  • Send push notifications when a conversation is assigned to me : As and when a conversation is assigned to you by another agent or Admin, you will recieve a notification.

  • Send push notifications when you are mentioned in a conversation : As and when some agent starts a private chat with you, addressed as "@your mail id", you will recieve a notification.

  • Send push notifications when a new message is created in an assigned conversation : A conversation has been assigned to you and might have been inactive for a few days. As and when a new message is typed in the conversation window, you will recieve a notification.